[Resolved]  OneAssist Consumer Solutions — I want to stop one assist all facility & refund my rupees

Address:Dabhoi road before Dada bhagvan temple, Vadodara, Gujarat, 390004

I'm using icici debit card. Without any intimation you have deducted the amount of 1399 from my debit card

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated.

Kindly cancel this plan and request you to refund the amount of rs:1399. This is unacceptable that you have been repeating the same.

Deducted date : 4th january 2020
Name : vishal t
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Feb 6, 2020
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Jan 04, 2020
Updated by Vishal Tadvi
I'm Using ICICI debit card. Without any intimation you have deducted the amount of 1399 from my debit card

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated .

Kindly cancel this plan and request you to refund the amount of Rs:1399 .This is unacceptable that you have been repeating the same.

Deducted date : 4th January 2020
Name : Vishal T

Verified Support
Jan 06, 2020
OneAssist Consumer Solutions Customer Care's response
Dear Vishal,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist
Complaint comments 

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OneAssist has activated two plans without my knowledge and deducted rs 1299 and rs 1971 respectively. I want to deactivate the plans and refund my money back.
Relationship no.9604952

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