[Resolved] OneAssist Consumer Solutions — IPhone 5s physical damage & claim denied

Gururaj Honey

from Bengaluru, Karnataka

Address:

560066

Dear Sir/Madam,

Instead of apple warranty i have taken insurance from ONEASSIST for my iPhone. Unfortunately my device was broken and i was claiming for same. Now they said it was denied by insurance so please take the device back. Now my phone was useless and i already paid for insurance but its not helpful for me.

By the time of my device broken i'm out of location so i'm unable to inform on given time. And response also was not good and they said our manager will call you but no one called me still.

I request you to intervention on same and please do the needful to resolve my problem.

Device Details:

Service Request # 1728845
OneAssist Relationship Number : 1451656
OneAssist Membership ID : [protected]
iPhone 5s 16Gb IMEI:[protected]

Regards,
Guru Raj MC
[protected]
[protected]@gmail.com

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Apr 5, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2017

OneAssist Consumer Solutions Customer Care's response Dear Mr GuruRaj,

Greetings from OneAssist...!

We are very sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded the matter to our relevant team and they shall call you shortly with a resolution.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Team OneAssist

Verified Support

Mar 03, 2017

OneAssist Consumer Solutions Customer Care's response Dear Mr GuruRaj,

Greetings from OneAssist...!

As per your telephonic conversation, you have requested for Membership Cancellation vide Service Request no 1815233. Hope your query was addressed.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Team OneAssist