[Resolved] OneAssist Consumer Solutions — Just false promise of giving after one month | |||
I made complaint on 11 march but my phone was picked on 05 april now one month has been passed but your executive sonali on last 29 april said phone will be delivered on 02 may, on 2 may I called again ms sonali said it will be delivered on 3 may. I called on 3 may mr ajeel said phone is on delivery stage and he don't know when it will be delivered. Now you count the days from 11th march and which is keep on passing. Nearly two months. It is really harsh that after two months you will solve the complaint of customer. Your insurance period is of 1 year out of which I lost my two months bcz of the worst service and still don't know when it will be delivered. If possible refund my money and phone. When you don't know when it will be delivered why you all made false promises. Reg mobile no [protected] Deep yadav Was this information helpful? | |||
Jun 21, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support May 04, 2017 OneAssist Consumer Solutions Customer Care's response Dear Deep, Greetings from OneAssist..! We are very sorry to hear about your experience and regret the inconvenience caused to you. We have forwarded your details to our team and they shall update you with the current development on your case. We appreciate your patience in the interim. Regards Sagar Team OneAssist Verified Support May 08, 2017 OneAssist Consumer Solutions Customer Care's response Dear Deep, Greetings from OneAssist..! As per the telephonic conversation with our team, your handset is ready and will be dispatched to you shortly. We appreciate your patience in the interim. Regards Sagar Team OneAssist Verified Support May 11, 2017 OneAssist Consumer Solutions Customer Care's response Dear Deep, Greetings from OneAssist..! As per our records, handset has been delivered to you via ECOM EXPRESS and the tracking ID is[protected]. Hope your issue has now been resolved. Regards Sagar Team OneAssist | |||
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+91 80 8033 3333 [Customer Service]
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707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
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