[Resolved] OneAssist Consumer Solutions — Life became interrupted for buying an one assist mobile insurance plan. | |||
I am writing to express my frustration of buying an oneassist mobile insurance plan for my apple 6s. My membership id is [protected] and my service request no.1951886. My mobile had an accidental damage and i made a claim on 01.05.2017. Its been almost 43 days that i have made the claim and still waiting for my device where you promise for a service guarantee of 12 days which is clearly mentioned in the activation leaflet. Its been almost 14 days i have paid the policy excess fees of rs 2450 and till date i have no idea regarding the status of my mobile phone. I have been given false hope from the call center support each and every time i called them. I am leaving station for 03 month on next week (Monday). I would request you to kindly arrange a delivery of my device by this week and take necessary action please. Thanks Deeptanu roy Was this information helpful? | |||
Jul 15, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Jun 14, 2017 OneAssist Consumer Solutions Customer Care's response Dear Deeptanu, Greetings from OneAssist..! We are very sorry to hear about your experience and regret the inconvenience caused to you. We have forwarded your details to our team and they shall update you with the current development on your case. We appreciate your patience in the interim. Regards Sagar Team OneAssist | |||
 2 Comments | |||
Comments
yes .. [protected].. u can search with this mobile number ..i called plenty times .. no response.. simply saying to wait for 48 hours.. always same dialogue but no proper service..
OneAssist Consumer Solutions Customer Care's response, Jun 16, 2017
Verified Support
Dear Shanigaram,
Greetings from OneAssist..!
Thank you for sharing your details with us.
We are already aware about your case and are in touch with you Consumer Complaints. Please be assured, that our team is already following up on your case and you should receive a resolution soon.
We appreciate your patience in the interim and apologize for the inconvenience caused.
Regards,
Deepika
Team OneAssist
Greetings from OneAssist..!
Thank you for sharing your details with us.
We are already aware about your case and are in touch with you Consumer Complaints. Please be assured, that our team is already following up on your case and you should receive a resolution soon.
We appreciate your patience in the interim and apologize for the inconvenience caused.
Regards,
Deepika
Team OneAssist
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
what left to say more :(
Greetings from OneAssist...!
We are unable to trace your details. Request you to kindly revert us with your registered mobile number or OneAssist membership id, for us to assist you better.
Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330.
Sagar
(Team OneAssist)