[Resolved] OneAssist Consumer Solutions — membership cancellation without notice, but, money not returned | |
I had taken one-assist membership for my iphone on 27 dec 2016 after paying rs 3499/-. Two weeks before i wanted to check what is the status of my membership, but, in the website my membership details was not visible. When called one-assist customer care, they said that upon my request in june they had cancelled and returned my money. I had never called them to cancel my request, also, the amount they claim to have returned is rs 849/- only. I've been sending emails everyday since 15-dec 2017, but, don't seem to have any response from them. I need an explanation as to why my membership was cancelled just-like-that in-between in the year and also why only rs 849/- is claimed to be returned. I also checked my bank details, and have not received any amount from one assist which they claimed to have returned. I need an explanation immediately for this. Was this information helpful? | |
Jan 22, 2018 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Dec 22, 2017 OneAssist Consumer Solutions Customer Care's response Dear Customer, Greetings from OneAssist..! We deeply regret for the inconvenience caused to you & appreciate your patience. We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in Should you require any further assistance, please reach us at[protected]. Regards, Brijesh Team OneAssist. | |
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
ending no of my debit card is **** 8911
Greetings from OneAssist..!
We deeply regret for the inconvenience caused to you & appreciate your patience.
We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to happytoassist@oneassist.in
Should you require any further assistance, please reach us at 1800-123-3330.
Regards,
Brijesh
Team OneAssist.