OneAssist Consumer Solutions — mi a2 insurance claim rejected

Address:

New Delhi, Delhi

I raised a claim on 3rd july 2019 against an accidental damage but reject.

Incident -
So, on july 2nd around 12pm i was in my room and just while laying down on my bed my phone (Mi a2 which was in my trouser's right pocket) suddenly came outand fell on the ground facing screen downwards, and got a diagonal crack on the left bottom corner od my screen. For clarity, i want to mention that i didn't touch my phone neither there was anything else like my intention or something.

Rejection reasons told by the executive -
It was totally an intentional act and external forces were involved.

Now, you tell me where is my intention in all this? Moreover what type of external forces? I was in my room... Nothing miraculous happened. It was totally accidental that's why i have paid extra money to my a protest plan an issuance to protect my phone against these uncertainties and accidents.