[Resolved] OneAssist Consumer Solutions — Missguided customer and reject claim | |||||
My service number is - 1943101 I claimed my mobile mi note 4 but you rejected my claim (Reason by oneassist - you don't have any perfect description how my mobile break) I updated right reason on it when i claim my mobile but this time i also talk with your customer support agent on call. When i update my reason on your website this time i asked your customer care agent this is right reasone which is i updated he say yes... I told him many time. He say yes than i confirm it and than i click on ok So oneassit have call recording system ok so check call recording and action againt oneassist customer care agent to misguides valuable customer. This is not my problem this is oneassist agent problem. If oneassist don't check recording than i complaint in "grahak shuraksha". Than he get recording from you and give you a penalty. Was this information helpful? | |||||
Jul 8, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Jun 06, 2017 OneAssist Consumer Solutions Customer Care's response Dear Rekha, Greetings from OneAssist..! We deeply regret for the inconvenience caused to you. Our team has already informed you the claim rejection reason by calling you. The decision is taken by the Insurance company basis on the accidental damage description given by the customer. We are just a mediator between you and Insurance company. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards, Deepika Team OneAssist | |||||
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
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