[Resolved]  OneAssist Consumer Solutions — Missguided customer and reject claim

Address:Rajkot, Gujarat, 360004
Website:www.oneassist.in

My service number is - 1943101

I claimed my mobile mi note 4 but you rejected my claim
(Reason by oneassist - you don't have any perfect description how my mobile break)

I updated right reason on it when i claim my mobile but this time i also talk with your customer support agent on call. When i update my reason on your website this time i asked your customer care agent this is right reasone which is i updated he say yes... I told him many time. He say yes than i confirm it and than i click on ok

So oneassit have call recording system ok so check call recording and action againt oneassist customer care agent to misguides valuable customer.

This is not my problem this is oneassist agent problem.
If oneassist don't check recording than i complaint in "grahak shuraksha". Than he get recording from you and give you a penalty.
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Jul 8, 2017
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
Jun 06, 2017
OneAssist Consumer Solutions Customer Care's response
Dear Rekha,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you.

Our team has already informed you the claim rejection reason by calling you. The decision is taken by the Insurance company basis on the accidental damage description given by the customer. We are just a mediator between you and Insurance company.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepika

Team OneAssist
Jun 08, 2017
Updated by kashyapkumbhani
I already said you i Update right description but You Customer care adviser said me to update this reason thats why i added it.
Your Company is Fraud. I see many Complaints against you. You Scam with your Customer.

You say You Have call Recording than Why You don't Check Call Recording Because this problem is Your. I surly Say if you don't Take and Action. Than i go to police station + Jago Ghrahak Jago office and Complaint against you

Regards,
Kashyap Kumbhai
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