[Resolved] OneAssist Consumer Solutions — Mobile assist mobile insurance | |||||
I had bought mobile insurance from oneassist for my yu yureka mobile on 17/2/2015 valid up to 16/2/2016. On 28/10/2015 my mobile was damaged in the rain. I initiated a claim on the same day and sent the necessary documents on 30/10/2015. Handset pick up was initiated on 16/11/2015 and they gave me the excess amount estimate of rs 313/- on 23/11/2015 which i transferred to them the very next day. Still they took 2 months to deliver the replacement handset saying that there is a stock issue, i. E, 22/1/2016. The handset they sent stopped working the same day when i rebooted the phone. Again i registered a complaint on same day and they initiated the re pick up of the handset. The re pick up was done after more than a month. Its been more than 3 since the re pickup, they are not giving back the handset. Everytime i call the customer care, they say that there is a stock issue and they will come back to me within 48hrs and they never call back. I am fed up of callig their customer care which i have done more than 1000 times in the last 8 months. They are not even ready to provide resolution for my case. Was this information helpful? | |||||
Oct 10, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Aug 28, 2017 OneAssist Consumer Solutions Customer Care's response Dear Pragath, Greetings from OneAssist...! We are sorry to hear about your experience and regret the inconvenience caused to you. We have forwarded your details to our team and they will get in touch with you shortly for the same. We appreciate your patience in the interim. Regards Deepali Team OneAssist Verified Support Aug 28, 2017 OneAssist Consumer Solutions Customer Care's response Dear Pragath, Greetings from OneAssist...! We tried calling you however, the calls went unanswered. Request you to help us with an alternate contact number to get in touch with you. Looking forward to hear from you. Regards Deepali Team OneAssist | |||||
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+91 80 8033 3333 [Customer Service]
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