[Resolved] OneAssist Consumer Solutions — mobile insurance claim intended rejection

dkumar3781

Address:

411013

During the security check-in, i submitted my phone and later on phone screen found damaged (Small crack) on screen without any dent. This has been explained to one - assist and they rejected the claim stating that reason is not explained how screen was broken.

This is intended claim rejection, for these type o[censored]nexpected incidents we take insurance.

I have followed many forums and found many customers are not satisfied with their services.

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Jan 10, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2017

OneAssist Consumer Solutions Customer Care's response Dear Dkkumar,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

Dec 02, 2017

Updated by dkumar3781 registered phone: [protected]

I talked to toll free number, but they do not listen and say will call back again.

Verified Support

Dec 07, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

Should you require any further assistance, please reach us at[protected].

Regards,

Sagar

Team OneAssist

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Comments

Pankaj Sutariya

from Ahmedabad, Gujarat

i also facing same problem for my samsung galaxy s7 edge. My claim was rejected by the claim and the reason was that you had to take care of your phone. According to these people, we do not care about our phones. And secondly, if we were handled by the phone then why would we waste the money why we took insurance.

It seems that we all have to do the same thing in the back of cheating in the consumer cort agains one assist, all the customer should come together in the same way, then it will come into the society and it will know what is the power of the customer.

OneAssist Consumer Solutions Customer Care's response, Nov 29, 2017

Verified Support

Dear Pankaj, We are sorry to inform you that your Claim has been rejected by the Insurance company but it was done on the basis of the description given by you. The company felt that the damage happened was due to negligence and not due to any accidental force. Hope your query is addressed. Brijesh, Team OneAssist.

dkumar3781's [Complaint's author] reply, Dec 2, 2017

"due to negligence" is the key policy to reject claims. their representatives says any accident(except few like unconditional - like using in swimming pool, driving etc..) is covered and when claimed for genuine reason, they reject.