[Resolved] OneAssist Consumer Solutions — Mobile repair claim service, request # 1792030 escalation request #1824337 | |||||
I have given my mobile on feb-28th to get it repaired. And i have sent 3 e-mails from the registered email asking the update. But customer care people are telling that i have not sent any email and also they don't know how much time it will take to get the response from insurance people. What the hell is going on. Are they people playing with hard earned money and time and emotions. I am getting lot of frustration with one assist and it has been 23 days and i was not having mobile. I called almost more than 5 time and this time the call went on more than 1 hour. I have already lost the faith in one assist. I will not recommend to even any one if it continues. Please think from customer point of view and request to give prompt response. Please don't play with emotions. I hope i get a proper response as soon as possible. Was this information helpful? | |||||
May 6, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Mar 24, 2017 OneAssist Consumer Solutions Customer Care's response Dear Madhava, Greetings from OneAssist..! We are very sorry to hear about your experience and regret the inconvenience caused to you. We have forwarded your details to our team and they shall update you with the current development on your case. We appreciate your patience in the interim. Regards Deepali Team OneAssist Verified Support Mar 24, 2017 OneAssist Consumer Solutions Customer Care's response Dear Madhava, Greetings from OneAssist..! Our team has called you and informed you that they will update you on the latest development on your case shortly. We appreciate your patience in the interim. Regards Deepali Team OneAssist Verified Support Mar 27, 2017 OneAssist Consumer Solutions Customer Care's response Dear Madhava, Greetings from OneAssist..! Our team has called you and informed you that your handset will be delivered shortly and have also arranged a call for your from BER department. We appreciate your patience in the interim. Regards Deepali Team OneAssist | |||||
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
From last week I have some issues on my phone for that I have called OneAssist but they didn't pick up my call as well as keep my call on hold.
We deeply regret for the inconvenience caused to you & appreciate your patience.
We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.
Looking forward to hear from you.
Regards
Deepali
Team OneAssist