[Resolved] Oneassist Consumer Solutions — money deducted from icici credit card..
Bangalore, Bangalore, India
SuSulaksha on May 15, 2019
i had told the customer care from one assist that i would not like to activate this service.. despite of that money has been debited from my ICICI credit card...
Kindly deactivate and refund my money.
Using credit card without permission is an criminal offence..
ONeassist please dont make money by cheating people..
Date of incident - 7th May 2019
icici credit card no - XX9003
Complaint marked as Resolved Jun 17, 2019
[May 16, 2019] OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified SupportOneAssist Consumer Solutions Customer Care's response, May 17, 2019
Greetings from OneAssist!!!
We regret any inconvenience caused to you.
We are unable to locate your account using the last four digits of your credit card. Request you to share your OneAssist customer ID along with the issue details by emailing us at [protected]@oneassist.in.
Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.
Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.
Looking forward to hear from you.
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