[Resolved] OneAssist Consumer Solutions — money deducted from my account without my approvals

Abhishekcm

from Bengaluru, Karnataka

Address:

560029

Dear sir,
In may 2019, an amount of 1399 rupees deducted from my icici bank credit card on behalf of one assist services without my approval. And when i asked the bank for refund my amount then they are denying or confusing me by other ways. I am taking follow up with the bank from last many days but till now there is solution provided by the bank. And my credit card bill automatically paid from my bank account with addition of 1399 rs.
Below are the details related with the case
Bank detail:
Bank : icici
Account no. [protected]
Account. Holder name : abhishek kumar
Contact no. [protected] / [protected]

Service detail for which the amount deducted:-
Provider : icici bank
Company provided by icici: one assist
Relationship id no. : 6999457

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Jun 27, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

May 24, 2019

OneAssist Consumer Solutions Customer Care's response Dear Abhishek,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist