[Resolved] OneAssist Consumer Solutions — Money Deduction/Refund | |||||
My registered mobile no on oneassist is [protected]. I was trying to make an online payment for my mobile insurance on 20-March-2017 and i made payments of 749 two times but it was unsuccessful. While payment was debited from my A/C both times. I have already discussed about this issue with ICICI bank, according to them the payment was successful and to get in touch with one assist. I contacted with One Assist through Customer care and Mails both. But no one is giving me proper response. Even they are not giving reply of my mails. It's not just about 1500 rupees, it is about trust between customer and Consumer Solutions. Can we trust online marketing or can we think about Digital India in this kind of situation, where no is responsible for loss of customers. I don't know who will help me regarding my issue. Please suggest me what to do?? Regards, Mithilesh Vishwakarma [protected] Was this information helpful? | |||||
May 25, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Apr 12, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mithilesh, Greetings from OneAssist..! We are very sorry to hear about your experience and regret the inconvenience caused to you. We have forwarded your details to our team and they shall update you with the current development on your case. We appreciate your patience in the interim. Regards Deepali Team OneAssist Verified Support Apr 12, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mithilesh, Greetings from OneAssist..! Our team had called you and asked you to send us the bank details to investigate the case and get back to you with a resolution. Looking forward to hear from you. Deepali Team OneAssist Apr 17, 2017 Updated by mkv2015 Hi Team, As discussed, please find the attached image of my bank statement. Thanks & Regards, Mithilesh Vishwakarma [protected]  Verified Support Apr 18, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mithilesh, Greetings from OneAssist..! Thank you for sharing your bank statement with us. We have forwarded it our team and you should receive a resolution shortly. We appreciate your patience in the interim. Regards Deepali Team OneAssist Verified Support Apr 24, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mithilesh, Greetings from OneAssist..! Our team has initiated the refund of Rs.749/ on 18th April 2017 which was charged twice while purchasing the plan. We request you to check your bank account for the same. Hope your query is now resolved. Regards Deepali Team OneAssist | |||||
 Add a Comment | |||||
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
77%
Complaints
4065
Pending
140
Resolved
3094
+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
Post your Comment