[Resolved]  OneAssist Consumer Solutions — my one assist membership non receipt of documents

Address:411048

Dear sir i had taken my one assist membership during in nov. 2015 for two tears and thereafter i never received my kit at all and non of my card was covered for protection. This was for two years.
Now once again i got massage that i have been provided two years one asset service. I assume its free.
But now once again some amount is debited to myhdfc card ending 8789
Please look to it and reverse the amount immediately. Further for past payment also i should get back my refund.
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Jan 19, 2018
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
Dec 04, 2017
OneAssist Consumer Solutions Customer Care's response
Dear Customer,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.
Complaint comments 

Comments

Hi, Please deactivate one assist from my kotak bank.
OneAssist Consumer Solutions Customer Care's response, Dec 5, 2017
Verified Support
Dear Vamsi,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2624826 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330.

Regards,

Brijesh

Team OneAssist .

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