[Resolved] OneAssist Consumer Solutions — no response from one assist for cancellation of policy which opted for damage protection | |||||
My relationship no. 507119, which i opted for mobile protection service on date june 10th, 2017 for mi4i worth 12, 999 inr. The very next day i got my mobile fallen and display got damaged. When called to oneassist they had taken complaint of claim no. 2154917, they had closed since it is falling in cooling period. I made it done with my own money the repair. Firstly they had not taken proper details, my mobile name name had taken to redmi 4 note 64 gb for mi4i mobile and it was purchased on 12th may, 2015. During their call from one of their executives i clearly mentioned this and previously my mobile got got changed mother broad and the imei number had been changed and they told to update the details in mail. Their response is too slow and taking a week to reply to a mail. I called to on of their executives many times and told to cancel my policy, as they say their representative will call within next 48 hrs but the response in zero and they are careless for giving proper response. They tried to convince me that next time my problem will be solved and for that i didn't accepted. Due to work pressure at my desk i didn't contact them for a while and my mobile got again fallen down and same display problem occurred. I tried calling them again and taken the claim 2278780. To which everything went in the same procedure like previous but ended saying the imei no.in the invoice copy and the provided details are matching so the claim has been closed. The things are nor resolved anytime and my requests are not replied and my job had not done as promised. Now they are saying that after 30 days i claimed again for cancellation policy so they want to give half of the money they paid. They give reply once in a week and they are not giving claim number for the cancellation request so that i could not tell them that i had given prior to 30 days. Their executives will not call in the stipulated 48 hrs time and now i am unable to call to customer care. I want my full refund for what paid to opt the services. To hell with oneassist and please don't go behind this fraud agents. Hope my query will be resolved soon. + Was this information helpful? | |||||
Oct 19, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Sep 18, 2017 OneAssist Consumer Solutions Customer Care's response Dear Punnaga, Greetings from OneAssist...! We are sorry to hear about your experience and regret the inconvenience caused to you. We have forwarded your details to our team and they will get in touch with you shortly for the same. We appreciate your patience in the interim. Regards Deepali Team OneAssist Verified Support Sep 18, 2017 OneAssist Consumer Solutions Customer Care's response Dear Punnaga, Greetings from OneAssist...! As per the telephonic conversation, we have cancelled your Membership id [protected] vide Service Request number 2358798. The refund can only be initiated if the customer cancels the plan within 10 days. As it's beyond 10 days you are not liable to get the refund. Hope this resolves your query. Regards Deepali Team OneAssist Sep 19, 2017 Updated by punnaga Ms Deepali, My issue is not resolved. Give me an explanation for what you sent in mail and what you spoke with me on telephone and what you concluded. You didn't tell that the above said story to me while we are talking and you are in hurry to disconnect the call and told your back end team will contact me and you wrote the mail as you like. I didn't had any word conversation with you that things might take place like this further and simply u closed the membership id. I asked for full refund and even at that time you people didn't provide me any sort of details. You can’t do whatever you didn't say to me. While I am paying money I was not explained any policy details and simply you told to pay the money. Now also I am asking to refund my money back into my account. I don't care either which plan I opted either to MI protection plan or one assist protection plan. I didn't have any call from MI Protection team and you people called from one assist and didn't give me proper details. Its better you work on this matter and money matters a lot to me. I am not hereby paid money or donated for you One Assist people. I want my work done in that case I paid, as my work was not done I want my full refund back. I can’t opt for the services within 15 days from the date I opted the services and I should cancel my policy within 10 days. How does that even make sense? It was not paid after reading your terms and conditions, it was paid after listening to your executive in phone call. So take my call and revert my money back. Stop the drama you were doing and be prompt. Its my hard earned money and I am not doing any charity business and think you are also not into that sort of business. Even in that they ask willing if we want we can pay not like saying some stories at first and cooking many stories in a while and concluding as you Like. Regards, Punnaga   | |||||
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
I should appreciate the consumer Complaints for made the things so fast. I got quick response from these people. But I fought for full refund, which didn't lead to success story of mine. They are so trained in get convincing the client and so show their charm in clarifying the loop holes of their terms and conditions. They are so confused and they try to make us to feel confused. Its waste of having chat or conversation and we should be privileged that they are giving some amount of INR as refund and they say they are always ready for uninterrupted services but they interrupt always calling when we are so busy and they taken that as a reason and say we are unresponsive. They say they called to take information and without taking proper details they end the call and things happen as above said conversations.To hell dealing with the entire team and I forever regret of opting their services. Its my sincere request its better to prevent rather than committing mistake. They are ready to convince the customer with their so called said norms or terms & conditions, I pity that they are loosing their brand name and make people to think again before opting for services. Its a forever good bye and for whole this session i paid 50% of the protection plan. Thank you so much ONEASSIST.
Punnaga