[Resolved] OneAssist Consumer Solutions — non cancellation of policy | |||||
Bank: icici address: virar east my oneassist relationship id: 1996189 i have an account in icici bank, branch: virar, they have provided me oneassist plan and now oneassist people are not cancelling the policy even though i have raised a request many times. I want you to terminate this plan as every time you deduct the amount from my icici bank account or icicidebit card without even intimidating me. I am completely dissatisfied with this. The policy is worth rs. 1899. Please understand my concern. Whenever i say i want to cancel my policy they always say "you will have benefit with this policy, etc". They always ignore my requests. I have sent mail also. Other than this i get a call for mobile insurance from oneassist at least 5 times a day even though i said i don't want any insurance. When i speak about this they are not responding properly instead they tried to convince and again and again explaining their policy. As last year also i requested to cancel but they have said that the plan will be cancelled in one year but now it was again repeated and saying that it will be auto-renewed without my approval or even not intimated. Kindly cancel this plan. I have attached pdf of mail. Was this information helpful? | |||||
Jun 15, 2018 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support May 07, 2018 OneAssist Consumer Solutions Customer Care's response Dear CustomerGreetings from OneAssist...! We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3144668 & the refund will get processed in 7 working days. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards Sagar (Team OneAssist) | |||||
Add a Comment | |||||
77%
Complaints
4065
Pending
140
Resolved
3094
+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
Post your Comment