[Resolved] OneAssist Consumer Solutions — Non processing of claim | |||||
I bought a mobile insurance for my LG Nexus 5x from one assist in March 2016 for 1 year. At the time of registration the company asked me for various details for verification and everything went okay without any issue. Few weeks ago my phone undergo an accident. I raised a claim for my damage. Now they are claiming that I have to pay 1500 extra because my invoice ain't valid (as per them). This is the same invoice which I have them while registering and at that time it was accepted without any issue. After wasting my many hours in the claim processing, in the end they rejected my claim. My registration mobile number is [protected]. Was this information helpful? | |||||
May 10, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Jan 11, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Rathi, We regret for the inconvenience caused to you. We would like to inform you that a notification was sent to you at the time of the documentation stage intimating that the invoice was improper. We raised the Service Request number 1646380 on 11 Nov 2016 and same was intimated to you via message and email. We forcefully had to close this as you didn't submit the required documents within 21 days which is also mentioned in the Terms and conditions. Hence, we couldn't register the claim. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected] Regards, Team OneAssist Verified Support Jan 16, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Rathi, We apologize for the inconvenience caused to you and understand your concern. We confirm that we had updated you with the documents updation as the Invoice which you had uploaded was incomplete as per the requirement. Should you require any further asstiance, call us on[protected] or write to us on [protected]@oneassist.in. Regards, Team OneAssist | |||||
 Add a Comment | |||||
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
77%
Complaints
4065
Pending
140
Resolved
3094
+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
Post your Comment