[Resolved] OneAssist Consumer Solutions — non refund of double payment while renew of insurance

Rahul Dev Mondal

from Bhubaneshwar, Odisha

Address:

Mumbai City, Maharashtra

Worst service experience ever. Customer for last 3 years but sorry to say that the company is not professional at all. On 09.04.2018 i have renewed my membership with inr1299/- on the same day inr1399/-{without prior intimation} was deducted from my credit card for the same purpose. So there is a simple case of double payment for same policy. I have contacted the customer care then shared the bank account statements with full details in the chat. The executive asked
Me to mail the details to [protected]@oneassist.in which i did but till now no refund was made. Customer support is not cooperative and not
Responded to my mail. I don't know i am going to get the refund or not. If
For a double payment company is unable to refund i really doubt about the
Claims made on it. Really very bad experience. I want my money back at the earliest.

+2 photos

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May 24, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2018

OneAssist Consumer Solutions Customer Care's response Dear Rahul,

Greetings from One Assist!

As per the telephonic conversation, the refund of 1299.0 INR has been processed back to your savings account [Indian Overseas Bank] on 16th April 18.

Hence, the same will reflect in your account within 4 business days.

We also request you to check with your bank for the same.

Regards,

Brij,

Team OneAssist.