[Resolved]  OneAssist Consumer Solutions — Not Repairing not returning my phone

Address:	Mumbai City, Maharashtra, 400059
Website:	www.oneassist.in

I having insurance of my handset redmi note 3. and as my handset got damaged, i complained for it to oneassist on 16 feb and they register complained and i have submitted documents whichever required. they send claim form with wrong name instead of dharmender pandit they send in the name of Rajiv garg pandit, i asked for it but they said there will no issue for it. my handset is insured in the name of dharmender pandit. after 15 days when i called to customer care they said that insurance company decision is pending and they asked the claim form again with signed name dharmender pandit. i did it thrice, first two times to person of oneassist "bhimsen.[protected]@oneassist.in" second "[protected]@oneassist.in. still they haven't not got claim sanctioned from insurance co. so i requested to return my phone without repaired, they are not hearing me and saying wait till decision is pending from insurance co. it passed more than one and half month. my customer id is 975518. registered phone no is [protected] and email id is [protected]@yahoo.com. my request no is 1775777. i have called several time to return my phone unrepaired and they only says that it is under insurance company to pass claim but i have told always that i don't want to repair you please return my phone. they are not taking customer seriously. if i have already said to return phone what is point not to return. i am requesting it from almost one month. plz return my phone in unrepaired condition.