[Resolved] OneAssist Consumer Solutions — Not returning my phone | |||
My claim id is 1606124. This claim was raised on 17th Oct and on 19th they collected my phone. As per process they should accept or reject claim in a week but after repeated follow up with call center around 12th of Nov they told your claim got rejected and said you will get your handset in 7 days, but still they haven't given it. I got a call from service center, saying my phone is ready to pickup when I reached service center they verified and said they have the phone but need a email from oneassist I had a repeated call center communication and also mail communication but they are just apologizing and saying they will look into it but no reply. Was this information helpful? | |||
Jan 8, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Dec 08, 2016 OneAssist Consumer Solutions Customer Care's response Dear Ms. Nagma, Greetings from OneAssist...! We deeply regret for the inconvenience caused to you & appreciate your patience. We are working on your case and we will keep you posted on any development in your case. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards, Team OneAssist | |||
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
My one assist membership ID is Field29.
Greeting from OneAssist...!
We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number. Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330.
Regards,
Team OneAssist