[Resolved] OneAssist Consumer Solutions

[Resolved] OneAssist Consumer Solutions — Not returning phone

R riyam94 from Kolkata, West Bengal

Dear Sir/Madam I handed over my damaged device(Redmi Note 3, Silver colour, 16GB) to OneAssist on 26th of January and I have still not got back my device. The customer service is so pathetic that they neither provide any update nor any assurance. The is no mail or phone calls regarding the status and whereabouts about the progress or my device. From the past 15 days they have just been extending the due date and are expecting me to have patience. 28th of March was last due date and when I called yesterday, still the customer service agent could not assure me whether they had received the device from the authorized service centre or not. This kind of harrassment and negligence has become intolerable now and is getting on my nerves. I just want back my device irrespective of it being repaired or not. I feel utterly disgusted with such a kind of careless attitude. So I request you to do the needful as soon an possible and oblige. Thanks & Regards Riyam Mukhopadhyay Membership Id - [protected] Claim Request No - 1748109 Was this information helpful? No (0) Yes (0)
Apr 27, 2017 Complaint marked as Resolved After a lot of hustle and regular calls I did get back my phone. Happy to get it back repaired and in a proper working condition. But the experience was not at all pleasant. After regular complains and calls the company finally did return back the phone. I hope so this hustle and bitter experience can surely be avoided in future. OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Mar 30, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Riyam, Greetings from OneAssist..! We are very sorry to hear about your experience and regret the inconvenience caused to you. We have forwarded your details to our team and they shall get in touch with you soon to address your concerns. Regards Deepali Team OneAssist Mar 30, 2017 Updated by riyam94 Dear Deepali, Even I am extremely sorry but I am no more interested to know about you or your team being sorry for the inconvenience caused. Please keep your diplomatic and system generated emails to yourself. Your team should by now already be aware of the unbearable problems that I am facing because of you all. I do not have anymore patience left to wait. I want an action asap and an assurance mail that I will be getting back my mobile within a specified date as soon as possible. And if the mobile is out for delivery send me the consignment number. I believe corporates like you all can be a bit more helpful and responsible in dealing with their customers. Please do the needful and oblige. Thanks & Regards Riyam Mukkopadhyay Mar 30, 2017 Updated by riyam94 Dear Deepali, 28th of March was the last due date that was provided to me. Today is 30th and so I called up the customer care service and it is extremely disturbing to know that even now your team has no clue or update about my mobile. Again I was told that the mobile is under repair and I need to wait for more 48 hours until any further update. This same nonsense has been continuing for the past 15 days. Today when I asked your team to provide me with information on the authorized service centre where my phone has been send for repair or the job sheet number, even then your utterly helpless team could provide me with nothing. This has now crossed all limits. I can not bear with the pathetic and disgusting situation anymore. I want a more prompt and compact reply. I want my mobile back as soon as possible with no more further delay. Regards Riyam Mukhopadhyay Mar 31, 2017 Updated by riyam94 Dear Deepali, I had again called the OneAssist customer care and this time I got to know that the due date has now been changed to 7th of April. First 16th of March, then 28th of March and now 7th of April, what kind of nonsense is this? I am being continuously tortured and depressed because of your ignorant and ruthless attitude. I feel cheated now. It does not take two and a half months to repair a broken screen, so stop giving the bogus reply of non-availability of spare sparts at the service centre. You all are a disgrace on the name of customer service and welfare. Please I request you to stop playing with the hard earned money, time and emotions of your customer. Please save me from this torture and return me my mobile asap. I can not bear it anymore and it is making me mentally depressed. Please I hope for a prompt action and a quick breakthrough from this worse situation. Regards Riyam Mukhopadhyay Verified Support Mar 31, 2017 OneAssist Consumer Solutions Customer Care's response Dear Riyam, Greetings from OneAssist..! Our team had called you and informed that the handset will be delivered to you by next week. We appreciate your patience in the interim. Regards Deepali Team OneAssist Mar 31, 2017 Updated by riyam94 Dear Deepali, Yes, your team did cal today and told that the phone will be delivered by next week. Thank you for the prompt action. But even then I will not be able to believe you all, until and unless I get back my mobile in proper working condition. Just hope that this time you all will keep your words and there won't be any further delay. Thanks & Regards Riyam Mukhopadhyay Verified Support Apr 21, 2017 OneAssist Consumer Solutions Customer Care's response Dear Riyam, Greetings from OneAssist..! Our team had called you to confirm that the handset has been delivered to you successfully and is working fine. Hope your query is now resolved. Regards Deepali Team OneAssist Apr 27, 2017 Updated by riyam94 Dear Deepali Thank you very much for your response and the action taken. Yes I did get back my phone in a proper working condition. But in the future I do hope for a better experience from your side. Thanks & Regards Riyam Mukhopadhyay
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