[Resolved] OneAssist Consumer Solutions — Note 3 insurance

anantgupta

from Korba, Chhattisgarh

Address:	Mumbai City, Maharashtra, 497001
Website:	www.oneassist.in

I purchase a handset online from the compani xiaomi and was given an add on insurance with the cell phone. On accidently damage to the phone i have raised the claim request to the company which was closed by the company saying the documents were not uploaded. Further inquiry suggested i have not updated that my cell phone was in my hand or in my pocket while the accident happened therefore the request was closed. The important thing is that i have called the customer care executive to know exactly what i need to mention in the description and he told me to updated the exact location of the accident mentioning the address. Which i did. Still the company is not resolving the complain.

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Jul 25, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jun 15, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist...!

We are unable to trace your details. Request you to kindly revert us with your registered mobile number or OneAssist membership id, for us to assist you better.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Sagar

(Team OneAssist)

Jun 15, 2017

Updated by anantgupta membership id [protected]

Verified Support

Jun 16, 2017

OneAssist Consumer Solutions Customer Care's response Dear Akash

Greetings from OneAssist..!

We are very sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they shall update you with the current development on your case.

We appreciate your patience in the interim.

Regards

Sagar

Team OneAssist

Verified Support

Jun 21, 2017

OneAssist Consumer Solutions Customer Care's response Dear Akash,

Greetings from OneAssist..!

Your service request 1924594 has been closed as we have not received required document within 21 days.

Regards,

Deepika

Team OneAssist

Jun 29, 2017

Updated by anantgupta Thank You for your response. the only thing i want to mention is the harrassment and fraud intent the company is having towards customers. The reason shall be that the clause of 21 days was not intimated to me further even after 21 days was over i recieved call and email from your executive to submit the document which i did. Id the 21 days was the limit for the claim to close why did you harass me for submitting the documents. i have the concerend emails which are dated more than 21 days of filling the claim.

[Resolved] OneAssist Consumer Solutions — Note 3 insurance

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