[Resolved] OneAssist Consumer Solutions — one assist activate plan without my permission

siddharthparmar

from Jamnagar, Gujarat

Address:

Jamnagar, Gujarat, 361001

Hello there

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. I dont reuire any plan so credit my money back...

Please deactivate and refund my money asap
Date of incident : sunday, 16 september 2018 time : 11:25 am
Hdfc credit card no. Xx2823
Oneassist relationship number : 5282120

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Oct 27, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2018

OneAssist Consumer Solutions Customer Care's response Dear Siddharth,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3582437. Your amount 1399/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

Oct 07, 2018

Updated by siddharthparmar I can't get money back in my account so please waiver money in my account as soon as possible
Otherwise i go to conmuser court