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[Resolved]  OneAssist Consumer Solutions — one assist cancellation

Hi
.
I am a hdfc bank credit card holder. The bank has auto debited an amount from my credit card number ending with 5187without my permission

I don't want this one assist membership, so cancel the membership and refund the same. Please take the necessary action asap otherwise i will have to take action against this illegal fee charged without intimation.

Regards,
Geetha

Hdfc credit card ending 5187
Relationship number 3078091
Email — [protected]@gmail.com
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Dec 23, 2017
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
Nov 22, 2017
OneAssist Consumer Solutions Customer Care's response Dear Geetha,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2581975 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.
Complaint comments 
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Comments

I was told by HDFC customer care executive that buying Wallet Assist was compulsory to get Insta loan on HDFC credit card. I found out later that this is a lie. Please cancel my subscription and refund my money and cancel my subscription.

Mobile No: [protected]
Reply
OneAssist Consumer Solutions Customer Care's response, Nov 22, 2017
Verified Support
Dear Srenevasan,

Greetings from OneAssist...!

As we can see, your membership os a;dready cancelled and refund has been paid.

Please check with your bank regarding the refund.

Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330.

Regards,

Brijesh

Team OneAssist.

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