[Resolved] OneAssist Consumer Solutions — One Assist Claim Cheating | |||||
HI Team, I had taken one assist insurance for my laptop as a protection plan on 31-Oct-2016.Unfortunately my laptop got damaged due to accident in road on 05/11/2016.Once after this I immediately informed the oneassist about the recent incident happened.Then One assist asked me to give my laptop to authorized service center and send the estimate to one assist.I have shared the copy of estimate to the email id provided.Since they had promised me that they will be doing doorstep pick in case of any damage but that was not happened in my case and they asked me to do all manual process.Finally they send a mail to me conforming that one assist submitted your documents to insurance company on Jan 6, 2017 . Till now I didnt get any proper refund /claim amount from one assist and they still expect me to wait 24hrs and 48 hrs each and every time I called customer care for the last one month.As they mentioned, insurance decision will take around 10 to 15 days but how many 10 to 15 days I have to wait more to get the case resolved. Finally am hopeless and dont know what to do by hearing all the default message from oneassist customer care and mails .I ended up here. Kindly try to resolve this case asap Service Request number 1705831 (SR#1705831) Membership id ; [protected] Was this information helpful? | |||||
Jun 27, 2017 Complaint marked as Resolved Complaint was not resolved from my side but I could see the complaint is marked as resolved by someone kindly make it as active OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Feb 27, 2017 OneAssist Consumer Solutions Customer Care's response Dear Customer, Greetings from OneAssist..! Please accept our sincere apologies for the inconvenience you have experienced. We have forwarded your details to our team and they shall get in touch with you. Regards, Deepali Team OneAssist Verified Support Mar 02, 2017 OneAssist Consumer Solutions Customer Care's response Dear Customer, Greetings from OneAssist..! As per our records, our team has called you and given you the reason for rejection of your claim. They will also arrange to deliver your unrepaired Laptop to you. Regards, Deepali Team OneAssist Verified Support Mar 06, 2017 OneAssist Consumer Solutions Customer Care's response Dear Ms Radhakrishna, We regret for the inconvenience caused to you. We have forwarded your details to our team and they will get in touch with you soon with an update on your case. We appreciate your patience in the interim. Regards Deepali Team OneAssist Verified Support Mar 08, 2017 OneAssist Consumer Solutions Customer Care's response Dear Ms Radhakrishna, Greetings from OneAssist..! We tried calling you but couldn't connect. Please provide us an alternate number so that we can call you. We appreciate your patience in the interim. Regards Deepali Team OneAssist Verified Support Mar 20, 2017 OneAssist Consumer Solutions Customer Care's response Dear Ms Radhakrishna, Greetings from OneAssist..! We have once again forwarded your details to our team and you shall receive a call today. We appreciate your patience in the interim. Regards Deepali Team OneAssist Verified Support Mar 20, 2017 OneAssist Consumer Solutions Customer Care's response Dear Ms Radhakrishna, Greetings from OneAssist..! As per the telephonic conversation with our team, you have agreed to collect the laptop by visiting the Authorized Service Center. Regards Deepali Team OneAssist Verified Support Mar 29, 2017 OneAssist Consumer Solutions Customer Care's response Dear Ms Radhakrishna, Greetings from OneAssist..! We are very sorry to hear about your experience and regret the inconvenience caused to you. We have forwarded your details to our team and they shall update you with the current development on your case. We appreciate your patience in the interim. Regards Deepali Team OneAssist | |||||
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