[Resolved]  OneAssist Consumer Solutions — One Assist Claim Cheating

Address:Mumbai City, Maharashtra, 400 059
Website:oneassist.in

HI Team,

I had taken one assist insurance for my laptop as a protection plan on 31-Oct-2016.Unfortunately my laptop got damaged due to accident in road on 05/11/2016.Once after this I immediately informed the oneassist about the recent incident happened.Then One assist asked me to give my laptop to authorized service center and send the estimate to one assist.I have shared the copy of estimate to the email id provided.Since they had promised me that they will be doing doorstep pick in case of any damage but that was not happened in my case and they asked me to do all manual process.Finally they send a mail to me conforming that one assist submitted your documents to insurance company on Jan 6, 2017 .

Till now I didnt get any proper refund /claim amount from one assist and they still expect me to wait 24hrs and 48 hrs each and every time I called customer care for the last one month.As they mentioned, insurance decision will take around 10 to 15 days but how many 10 to 15 days I have to wait more to get the case resolved.

Finally am hopeless and dont know what to do by hearing all the default message from oneassist customer care and mails .I ended up here.

Kindly try to resolve this case asap

Service Request number 1705831 (SR#1705831)
Membership id ; [protected]
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Jun 27, 2017
Complaint marked as Resolved 
Complaint was not resolved from my side but I could see the complaint is marked as resolved by someone kindly make it as active
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
Feb 27, 2017
OneAssist Consumer Solutions Customer Care's response
Dear Customer,

Greetings from OneAssist..!

Please accept our sincere apologies for the inconvenience you have experienced.

We have forwarded your details to our team and they shall get in touch with you.

Regards,

Deepali

Team OneAssist
Feb 27, 2017
Updated by GIRINARAYANAN R
HI Consumer of Oneassist,

After I put compliant against one assist here in consumercompliants.in. They had called me very next day after the compliant date and said your claim is rejected by the insurance company due to the description of the incident.
Still they are trying to kidding us.

I clearly mentioned that laptop felt down in road which is placed in a bike holder near leg(Honda Activa) and the car which came backside hit and crashed the laptop completely. Since the insurance also cover the accidental damage too but the oneassist purposefully doing all this cheating steps.

I need a claim amount else I will go further level .I have a voice conversation of all the discussion.
Verified Support
Mar 02, 2017
OneAssist Consumer Solutions Customer Care's response
Dear Customer,

Greetings from OneAssist..!

As per our records, our team has called you and given you the reason for rejection of your claim. They will also arrange to deliver your unrepaired Laptop to you.

Regards,

Deepali

Team OneAssist
Mar 03, 2017
Updated by GIRINARAYANAN R
Hi people,

Please find the below mail from one assist for all your references.

This is how the one assist company cheating the customer by saying that the insurance company is rejected your claim for the reason wilful act or wilful neglect.

Just before few mins of this update, one assist logistics team called me and said just go the service center and collect your damaged item with a smile.

You can find the update above that one assist states that 'They will also arrange to deliver your unrepaired Laptop to you'.

Worst one assist.. cheating customers by saying customer to not to give claim amount. Beware dont take oneassit policy .

Verified Support
Mar 06, 2017
OneAssist Consumer Solutions Customer Care's response
Dear Ms Radhakrishna,

We regret for the inconvenience caused to you.

We have forwarded your details to our team and they will get in touch with you soon with an update on your case.

We appreciate your patience in the interim.

Regards

Deepali

Team OneAssist
Verified Support
Mar 08, 2017
OneAssist Consumer Solutions Customer Care's response
Dear Ms Radhakrishna,

Greetings from OneAssist..!

We tried calling you but couldn't connect. Please provide us an alternate number so that we can call you.

We appreciate your patience in the interim.

Regards

Deepali

Team OneAssist
Mar 17, 2017
Updated by GIRINARAYANAN R
I had already provided alternate mobile number and everything when I joined the Oneassist plan.Dont cheat customers again and again saying silly things.Try to refund the One assist paid amount or Claim amount from insurance.

People for your king info.
I really fed up with this Oneassist plan and dont take the policy for all your info.
Verified Support
Mar 20, 2017
OneAssist Consumer Solutions Customer Care's response
Dear Ms Radhakrishna,

Greetings from OneAssist..!

We have once again forwarded your details to our team and you shall receive a call today.

We appreciate your patience in the interim.

Regards

Deepali

Team OneAssist
Verified Support
Mar 20, 2017
OneAssist Consumer Solutions Customer Care's response
Dear Ms Radhakrishna,

Greetings from OneAssist..!

As per the telephonic conversation with our team, you have agreed to collect the laptop by visiting the Authorized Service Center.

Regards

Deepali

Team OneAssist
Mar 21, 2017
Updated by GIRINARAYANAN R
HI Team,

I have provided laptop for servicing and I know how to collect it back.(People :- One Assist Door step pickup always like this)

Am expecting the Amount I paid for this cheating insurance company back or insurance claim from the company for the damaged laptop.Give Comment on this.
Verified Support
Mar 29, 2017
OneAssist Consumer Solutions Customer Care's response
Dear Ms Radhakrishna,

Greetings from OneAssist..!

We are very sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they shall update you with the current development on your case.

We appreciate your patience in the interim.

Regards

Deepali

Team OneAssist
Verified Support
Mar 30, 2017
OneAssist Consumer Solutions Customer Care's response
Dear Ms Radhakrishna,

Greetings from OneAssist..!

We've shared the status over the call regarding your claim rejection. Hope your query was addressed.

Regards

Deepali

Team OneAssist
Verified Support
Mar 30, 2017
OneAssist Consumer Solutions Customer Care's response
Dear Customer,

Greetings from OneAssist..!

We've shared the status over the call. Hope your query was resolved.

Regards

Deepali

Team OneAssist
Apr 24, 2017
Updated by GIRINARAYANAN R
Can anyone update me about the amount refund.
May 30, 2017
Updated by GIRINARAYANAN R
I dddt see any updates ffrom one assist about the claim settlement or refund of insurance amount .
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