[Resolved] OneAssist Consumer Solutions — one assist deactivation

srinivasgurlinka

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500033

Hello there

I received sms from hdfc bank that rs-1800/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 25 september 2017
Hdfc credit card no. Xx4060

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Oct 23, 2017

Complaint marked as Resolved

My complaint was deduction of amount from my account without my knowledge and after I had put a complaint in consumer complaint, I got a response with in 3 days from the OneAssist team here as well as they called me up. Once I said all my points to OneAssist they agreed and refunded my money back, which I would be thankful for them as well as Consumer Complaints team.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Oct 06, 2017

Updated by srinivasgurlinka Hello there

I received sms from hdfc bank that rs-1800/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 25 september 2017
Hdfc credit card no. Xx4060

This has not resolved till now, I am in short of Money. Immediately deactivate my Plan and further do not debt the amount from my credit card.

Verified Support

Oct 06, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist...!

We are unable to trace your details. Request you to kindly revert us by messaging us on facebook. Please share your membership details on our facebook page.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Sagar

(Team OneAssist)

Oct 09, 2017

Updated by srinivasgurlinka My name is given in your records as : Gurlinka Rao, Registered mobile number is [protected]. Please check with this details. and do the needful immediately.

Oct 11, 2017

Updated by srinivasgurlinka Hi Team,

Relationship No.: 1282732
Plan : Enhanced WA Power Single Plan
Valid up to : 08-Oct-2018
Mobile No.: [protected]

Check these taken from my Mail.

Verified Support

Oct 11, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2434172 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

Oct 20, 2017

Updated by srinivasgurlinka Hi All,

First and foremost I heartfully thank Consumer Complaints people for resolving my problem when I was in an Island unknowing of anything. Thank you very much.

I specially thank OneAssist also for refunding my money back after the complaint.

Thank you

[Resolved] OneAssist Consumer Solutions — one assist deactivation

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