[Resolved] OneAssist Consumer Solutions — One assist is not terminating my service and is auto-renewing my account without my consent | |||||
Hi sir, Despite requesting multiple times to cancel my one assist service, i'm still getting emails informing me that the service will be auto-renewed but i do not wish to renew it. I have given multiple calls to the customer care who told me that the cancellation service team will call me in 48 hours. It has been weeks now and i'm yet to receive the call. Back in january 2017, i did the same exercise and when i got the call, the executive said that they will cancel the service in june just before the subscription gets renewed. My subscription is due auto-renewal on june 2, 2017. I do not wish to continue the service. The service request number is [sr number:2008893]. Regards, Ajay Was this information helpful? | |||||
Jul 6, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Jun 02, 2017 OneAssist Consumer Solutions Customer Care's response Dear Ajay, Greetings from OneAssist...! We deeply regret for the inconvenience caused to you. As per your request, we have cancelled your plan vide service request No. 2032649. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards, Deepika Team OneAssist | |||||
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