[Resolved] OneAssist Consumer Solutions — one assist membership fee deduction

Priyamk

from Gurgaon, Haryana

Address:	411047
Website:	www.oneassist.in

I got credit card ending with 3162 four days ago and has been debited with rs.1299/- towards one assist membership fee on 20/sep/2017.

I dint get any call to activate this one assist membership. But they automatically debited amount from my hdfc credit card.

I request you to don't activate this type of subscription in future.

It's unnecessary for me to have a one assist relationship, hence kindly resolve the issue and refund the debited amount and never repeat it again without my consent.

Hope i will get back my money asap.

Priyanka kardile

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Nov 28, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Oct 21, 2017

Updated by Priyamk contact info : [protected]

Oct 21, 2017

Updated by Priyamk HDFC credit Card no. : xxx3162
Mobile : [protected]
Email : [protected]@gmail.com
Amount debited : 1299rs.

Kindly cancel the service from my HDFC card, I called your customer care they're not ready to deactivate it. You guys are forcing me to keep this service even when I'm not interested in it at all. Please process a request to cancel my OneAssist Plan and do the refund of amount debited.
And kindly send me confirmation mail of the same.

Verified Support

Oct 23, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2475759 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)