[Resolved] OneAssist Consumer Solutions — one assist mobile insurance company not covering the damage handset

Karuppaiya Subramani B.P.T, CPC, CPC-H

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600087
Website:	www.oneassist.in/mobileassist

Dear karuppaiya subramaniyan,
We would like to inform you that your service request number 2839801 has been closed on sat feb 10 19:06:16 ist 2018 in view of -

Reason: claim not required

Remarks: already claimed twice not eligible for third claim.

Neither in the policy nor i was intimated about this non coverage before taking the insurance

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Mar 15, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Feb 10, 2018

Shashank Renwal's response complain

Feb 10, 2018

Updated by Karuppaiya Subramani B.P.T, CPC, CPC-H Neither In the policy nor i was intimated about this non coverage of the damaged handset before taking the insurance.

Feb 10, 2018

Updated by Karuppaiya Subramani B.P.T, CPC, CPC-H Hi,
Please let me know in the attached insurance policy which was issued while i am taking the mobile insurance, about third time non-coverage, Neither In the policy nor i was intimated about this non coverage before taking the insurance.
I feel dejected and frustrated, if you know in advance per policy that you will not cover for third time why did you collected my damaged handset this time? Not able to answer?
When will you return the damaged handset, i have to got consumer rights no other option left with for this kind of cheating.
Serve better to earn customers, even i have referred many of my friends & for my family also i bought, i feel now it is worthless spending and cheated.

Verified Support

Feb 12, 2018

OneAssist Consumer Solutions Customer Care's response Dear Kuldeep,

Greetings from OneAssist..!

We are very sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they shall update you with the current development on your case.

We appreciate your patience in the interim.

Regards

Brijesh

Team OneAssist

Verified Support

Feb 12, 2018

OneAssist Consumer Solutions Customer Care's response Dear Karuppaiya,

We are very sorry to hear about your experience and regret the inconvenience caused to you.

However, as per terms and conditions a customer can only claim twice in a year. As it is your third claim, it was rejected by the Insurance Company. Request you to go through the terms and conditions again.

We are arranging for the delivery of your unrepaired handset, request you to allow us some time for the same.

We appreciate your patience in the interim.

Regards

Brijesh

Team OneAssist

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Comments

Shashank Renwal

from New Delhi, Delhi

I was walking on the road. Suddenly a biker came from behind and tried to snatch my mobile but it dropped off from his hand and my mobile screen broke also it is not getting ON..