[Resolved] OneAssist Consumer Solutions — one assist not describe details regarding cooling period.

Rahul665

from Bhiwani, Haryana

Address:	Mumbai City, Maharashtra, 124001
Website:	www.oneassist.in

Sir
I have purchased a one assist mobile insurance on 18 november 2017 and my phone was damaged on 24 november 2017 and i filed a claim regarding this to one assist company and then after comany response was your claim can not be processed due to cooling period but when i mailed regarding this to one assist head office then they replied that it can not be processed but i describe in mail that you not explained full details of policy as well as cooling period to me.

Now one assist says me that you will be repaired your handset from own expenses from authorised mi care, my mobile is redmi note 4, but this policy of company is not satisfactory to customers. So i requested you please allow me to repair this handset from one assist instead of mi care.

Rahul
[protected]

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Jan 3, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2017

OneAssist Consumer Solutions Customer Care's response Dear Rahul, ,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are very sorry to inform you that your claim has been rejected as it was under a cooling period.

As per the terms and conditions, a Customer may raise the claim 15 days from the date of registration. Yours was rejected because it fell in the cooling period.

Regards,

Brijesh

Team OneAssist.