[Resolved] OneAssist Consumer Solutions — one assist plan - amount deducted without confirmation

DivyaSP

from Badlapur, Maharashtra

Address:	Thane, Maharashtra, 421306
Website:	www.oneassist.in

My icici bank account got deducted with rs. 1899/- debit card to oneassist plan, without permission. I don't even know the company and this kind o[censored]nsolicited charging of my debit card and use of my card by the company is really a criminal act. I had a call with the head of cancellation department and head of consumer complaints department regarding the same and they said the refund will be processed withing 7-10 working days.

Please deactivate the plan asap and kindly refund the full amount asap.
Date of incident: dec, 1 - 2017
One assist cancellation service request no. 2619603

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Jan 9, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2017

OneAssist Consumer Solutions Customer Care's response Dear Divya, Your membership cancellation is aldready in progress and the refund has been initiated. We appreciate your patience in the interim. Regards, Team OneAssist.

Dec 08, 2017

Updated by DivyaSP Let me know the exact date till when the amount will be refunded?

Because this process needs to be completed within Dec. 30.

Divya Pillai