[Resolved] OneAssist Consumer Solutions — oneassist auto renewal without my consent | |
Membership id: [protected] Relationship no :2854006 Registered email : [protected]@gmail.com Hi team, I had taken the oneassist membership as it was compulsory to avail hdfc personal loan (2017). I have not used the service ever since i took the membership. Last year i mailed for cancellation. But it was not cancelled instead they gave some refund and continued the membership, On 30th nov 2019 - membership has been auto renewed again without my approval. Rs 1899 has been debited from my hdfc card. I need to cancel the membership and need the refund. Please do the needful Was this information helpful? | |
Jan 4, 2020 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Dec 04, 2019 OneAssist Consumer Solutions Customer Care's response Dear Uday, Greetings from OneAssist!!! We are sorry to see you go. Your plan has been cancelled on 1st December and the refund will be initiated within 5 workings to your account from the cancellation date. Hope this resolves your issue. Regards Team OneAssist | |
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
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