[Resolved] OneAssist Consumer Solutions — oneassist consumer solutions stop auto renewal and cancellation of activated plan.

Jitendra_Prasad

Address:

Gurgaon, New Delhi, Delhi, 110003

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan without my permission. Also got a mail from one assist team.

Even though i had cancelled the plan earlier, this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

The plan was auto-renewed automatically. Why it got auto-renewed without any notification. Also no option to deactivate this plan.

Oneassit membership id [protected]
Date of incident: 21 may 2019
Hdfc credit card no. Xx5843
Oneassist relationship number: 2998042

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Jun 28, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

May 27, 2019

OneAssist Consumer Solutions Customer Care's response Dear Jitendra,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist