[Resolved] OneAssist Consumer Solutions — Oneassist service - account created without known consent from me | |||||
3/June/2016 Acc#1023533 Above account was created through an unauthorised credit card transaction from my Kotak Mahindra Bank credit card. I had not authorized this transaction knowingly and it was a surprise for me as I had generated a pin for transaction when this happened. On calling KMB, they gave a number to contact oneassist but wasnever answered though I was on call for 19 minutes.Later raised ticket to KMB and they told they have raised complaint to reverse the transaction and will be effective in next 7 working days. Also raised complaint through email but no resolution till date. The services from oneassist does not make any sense to me and there are lot of complaints on their service delivery. I dont want to subscribe for something which I have knowingly not subscribed and need the amount reversed into my Credit Card sos that I can close my relationship with KMB and OneAssist. Also need to stop these guys from cheating customer by hiding facts while they pitch for their services. Both need to answer the transaction which was not authorized by me knowingly. How can this people resolve customers concerns in one call when the call is not answered even after 19 minutes and no responses to email sent? I would suggest nobody to subscribe their service!!! Gireesh Kumar N N Was this information helpful? | |||||
Aug 6, 2021 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Dear Gireesh,
Greeting from OneAssist...!
We have process the refund from our side, the amount will be credit back to the same account from which it was debited. Incase if you have not received the refund please share the back/ card statement.
Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]
Regards,
Team OneAssist
Greeting from OneAssist...!
We have process the refund from our side, the amount will be credit back to the same account from which it was debited. Incase if you have not received the refund please share the back/ card statement.
Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]
Regards,
Team OneAssist
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
Greetings from OneAssist...!
We deeply regret for the inconvenience caused to you & appreciate your patience.
We are working on your case and awaiting a resolution from Insurance company . We will keep you posted on any development in your case.
Regards
OneAssist