[Resolved] OneAssist Consumer Solutions — OneAssist was activated on my HDFC credit card without my permission | |||||
OneAssist was activated on my HDFC credit card without my permission on 18/04/2017 and Rs.1299 was deducted from my account. Same day i had called HDFC and given a request to cancel OneAssist and refund the amount. The Request No:[protected]. HDFC customer care assured me that the amount will get refunded. But today i got a call saying it won't. Please help! Relationship No:1931732 Was this information helpful? | |||||
May 5, 2017 Complaint marked as Resolved Thanks! OneAssist was cancelled and amount refunded OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Apr 26, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Rodrigues, Greetings from OneAssist..! As per your request, we have cancelled your plan vide service request No.1936918 on 24th April 2017. We regret for the inconvenience caused to you. Please be assured that the refund will get processed in 7 working days. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards Deepali Team OneAssist Verified Support May 09, 2017 OneAssist Consumer Solutions Customer Care's response Dear Joseph, Greetings from OneAssist..! We had initiated the refund of Rs.1299/ from our end on 27 April 2017 and have got a confirmation from your bank on 02 May that it has been credited to the account successfully. We request you to check the bank statement and confirm the same. Looking forward to hear from you. Regards Deepali Team OneAssist | |||||
 2 Comments | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
77%
Complaints
4065
Pending
140
Resolved
3094
+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
Greetings from OneAssist...!
As per your request, we have cancelled your plan vide service request No.1944419 & the refund will get processed in 7 working days.
Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330.
Regards
Deepali
Team OneAssist