[Resolved] OneAssist Consumer Solutions — Power Single | |||||
In october 2015, OneAssist called me and asked to subscribe to their wallet/card security plan(Power Single). I was really not interested, but they forced me saying 'its mandatory from ICICI bank for their customers', and I fell pray to their strategy and subscribed to their service. In couple of days they deducted around Rs. 1299 from my account. Later in March 2016, I realised the thing and called OneAssist to cancel my plan. But customer care executive was requesting me to continue till one year, but finally they were convinced(after I called multiple times and explained same thing again and again). They agreed to cancel my plan. I thought it's done and according to T & C on their site(https://ws.oneassist.in/static/pdf/WalletAssist_Terms_and_Conditions.pdf), point no 6.4, for any cancellation by the Customer, OneAssist will refund the Plan Fee based on the grid mentione, which say if plan is cancelled within 180 days, 50% refund will be given. So I was expecting my refund, and becase of busy shcedule I forgot to follow up. Now its October 2016, and yesterday, 2nd October, morning I received an sms from ICICI that OneAssist has registered for renewal of Power Single pland If any OneAssist member is following up, please refund my money, and cancel my plan as soon as possible. Details User id: 576828 Was this information helpful? | |||||
Nov 8, 2016 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Oct 08, 2016 OneAssist Consumer Solutions Customer Care's response Dear Customer, Greeting from OneAssist….! Your case has been resolved and communicated to you separately. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected] Regards OneAssist | |||||
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