[Resolved] OneAssist Consumer Solutions Private Limited — Damaged phone pickup pending for more then 20 days

kiran m g

Address:	400 059
Website:	www.oneassist.in

I have purchase redmi note 3 on march month of 2016 with mi application for 11999 plus 375 for insurance with mi protect plan. Which they are tie up oneassist care for process insurance. They have responsibility for verify the damaged phone and pick and handover for service...
My phone got damaged on 28th of july midnight due to heavy rain immediately i have register complaint with oneassist... From date of 28th july they took so many days to verify the documents and also raising stupid quires.. I have continuously call them for pickup damaged phone. When ever i call customer care they will tel need 24 to 48 hours for arrange pick up... After 48 hours if again i call same reason need 48 hours... From last month 28th of july till the date no one has not bother to call me and assist on this... Recently they took time 22nd august they are going to pick up the damaged phone... Its also false commitment... Please avoid this kind of fraud thing and take serious action on them...

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Oct 1, 2016

Complaint marked as Resolved

After I submit complaint with consumer foarm There is no reply from one assist.. I think they open the company to cheat customer.. Kindly take serious action on one assist company otherwise I don't know how many client will face this issue...

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 25, 2016

OneAssist Consumer Solutions Customer Care's response Dear Kiran,

Greeting from OneAssist...!

We deeply regret for the inconvenience caused to you & appreciate your patience.
We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]

Regards,
OneAssist.

Sep 27, 2016

Updated by kiran m g I have register complaint on 28 th of july regarding water damaged of phone..you one assist verified documents and process on 4th of august ..after that i have received mail some one person will come nd pick up the handset but the pick done on 26th of august ..after 22 days you people pick up the damaged phone...how fast you are working...in between 2nd of september i received excess payment mail of rs-338 same day i have done payment and share the screen shot of payment..then i have received mail on 7th of sep payment received mail, ...then after i have not received an[censored]pdate from one assist team. i am only calling and talking ststus from care people..they i have received promise that 26th of sep is due date of handset ..i called on 26th of sep for status i got information that i will received phone another 2-3 working days...but today 27th of sep i have called now they playing with me ..and given due date of 11th of october...i am not going to wait till 11th i need my phone back or kindly provided new handset to me...otherwise am going to file case under cheating and also am going to send notice for one assist ..for cheating me...

Sep 27, 2016

Updated by kiran m g register mobile number -[protected].

again am telling i am going to took this matter for higher level ...means am going to publish in media how ur cheating for clients...the same phone if i take to service center i will get my phone with repair with in 1 week..but u people playing with from 2 months.

[Resolved] OneAssist Consumer Solutions Private Limited — Damaged phone pickup pending for more then 20 days

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