[Resolved]  OneAssist Consumer Solutions Private Limited — fraud and cheating

Address:	411057
Website:	www.oneassist.in

I bought an insurance policy from one assist for my laptop - apple macbook pro 2017 model for rs 8000 on 07-nov-2017. My details regarding the same are sr number 2804871 and membership no. [protected]. The incident regarding my laptop happened on 15th jeb 2018. I applied for claim on 16th jan. They took my laptop for repair estimation on 22nd jan. I was promised that the whole process from picking up the laptop to claim and then delivery will be done in max. 20-25 days. Till date they have just managed to get an approval from insurance partner. I have no faith in their practices. I want my laptop back.
I have already sent them a notice that i will be complaining about this on consumer forum. But they have the audacity to not to reply to that too.
I have been calling them and mailing them constantly to cancel my claim request and return my laptop. Instead, they asked rs. 1645 to start the repair process. Now i don’t want it to be repaired because they took 1 month just to get the claim approved. Repairing at the same rate can cost me 3-4 months.
It has been sitting with them for 1 month and now they are asking more money to fix it. I have asked and mailed them to cancel my claim and return my laptop.
On calling the customer support regarding the same, they put my call on hold for more than 20 min and issue doesn’t get resolved – they promise to call back, transfer the call to cancellation department, transfer call senior. But all goes in vein they never call back.
I am expecting my laptop back.