[Resolved] OneAssist Consumer Solutions Private Limited — Insure handset

Bertram Lobo

from Bengaluru, Karnataka

Address:	Mumbai City, Maharashtra, 400022
Website:	www.oneassist.in

My name bertram bernard lobo contact no :- [protected].
I had emailed them to change the imei from samsung j2 6 to no :- [protected]/01 [protected]/01. Moto x play 32 gb iemi no :- [protected] / [protected]. I had started email them to change my imei number from 10/02/2016. But they had responded anything. So i started calling hotline number [protected]. Every time i use to call them, they used to only one statement ticket has been raised. Imei will be updated with 7-15 business days. But due to accident device was damage while travelling.
Reset of the email conversation can be updated by attachment.

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Jul 10, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2017

OneAssist Consumer Solutions Customer Care's response Dear Bertram,

Greetings from OneAssist...!

We are sorry to hear about your experience and regret the inconvenience caused to you

We have forwarded your details to our team and they will get in touch with you shortly for the same.

We appreciate your patience in the interim.

Regards,

Deepika

Team OneAssist

Verified Support

Jun 07, 2017

OneAssist Consumer Solutions Customer Care's response Dear Bertram,

Greetings from OneAssist...!

We tried calling you on your registered number, but you were not reachable. We request you to share your alternate number or suitable time with us to contact you.

Regards,

Deepika

Team OneAssist