Submit a Complaint
Credit Cards
OneAssist Consumer Solutions

[Resolved]  OneAssist Consumer Solutions Pvt Ltd — auto renewed my membership without my concern

Cancellation of one assist membership.
I am a hdfc bank credit card holder. I was shocked about, the oneassist has auto renewed my membership on 13aug2020 without my concern. For this membership, they were charged rs.1899/- from my credit card number ending with 6069. This is illegal fee charged without customer concern. Moreover, i am not interested about this service and don't want this membership any more. Also i'm in financial loss at this covid19 pandemic situation. So please cancel the membership and refund the amount of rs.1899/- as soon as possible. I request you to intervene this matter and help me to get my refund at the earliest. Thanks in advance.

Oneassist relationship id : 7946367
Name : senthilkumar
Credit card no ending with 6069.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2021
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
Aug 15, 2020
OneAssist Consumer Solutions Customer Care's response Dear Senthilkumar, We regret the inconvenience caused and shall surely assist you with the refund. We have forwarded your concern to the relevant team and they shall connect with you within the 24 -48 business hours and assist you with the refund- Nitesh, Team OneAssist.
Aug 16, 2020
Updated by Senthilkumar Rajendran Dear Nitesh,

Please cancel my membership and refund the full amount immediately. Already I'm in financial loss. Moreover it was debited from my credit card, the billing date is near. I request you to do the needful.

@ Consumer Compliants team, please look into this and resolve immediately. I humbly request you.
Verified Support
Aug 17, 2020
OneAssist Consumer Solutions Customer Care's response Dear Senthilkumar,
The cancellation has been done. We have initiated the refund process from our end with SR 6931115 and refund of Rs.1899 shall be credited in your account within the next 5 - 7 working days. We never want you to feel this way. Do let us know if you have any other concerns - Nitesh, Team OneAssist
Complaint comments 
Add a Comment

Related OneAssist Consumer Solutions reviews

[Resolved]OneAssist Consumer Solutions - SrNumber=24114954 closed without resolving issue1[Resolved]OneAssist Consumer Solutions - Returned Device in MORE damaged condition after denying claim[Resolved]One Assist - Rejection of Claim of kodak tv by one assist complete protection plan1[Resolved]OneAssist Consumer Solutions - Rs 1399 deducted from my account without any acknowledgement[Resolved]OneAssist Consumer Solutions - Insurance claim rejected and fooled3
View all 4065 OneAssist Consumer Solutions Reviews

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OneAssist Consumer Solutions
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    77%
    Complaints
    4065
    Pending
    140
    Resolved
    3094
    View all 4065 OneAssist Consumer Solutions reviews & complaints
    OneAssist Consumer Solutions Phone
    +91 80 8033 3333 [Customer Service]
    +91 22 4298 3000 [Corp Office]
    OneAssist Consumer Solutions Address
    707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
    View all OneAssist Consumer Solutions contact information