OneAssist Consumer Solutions — redmi note 4

Address:

Bulandshahr, Uttar Pradesh, 431003

Service request no. 2838774

I purchased redmi note 4 last year (8th feb 2017) with the insurance of oneassist.

On 4th feb 2018 my phone met a accident and its screen was broke.

I contacted oneassist for claim, they said that my imei is not matching with their records. Then i came to know that in october 2017 my mobile's charging was not working, so i took it to the service center and they replaced the motherboard that's why imei was changed.

So, during the claim process i uploaded that service report also which clearly mentions that old imei is now changed to new imei.

Still oneassist people closed my case stating that my imei is not matching in their records and i should have updated them the imei when my phone's motherbaord was changed. They didn't informed me before that i will have to do that in case of repair. There was no communication from them. Now they are not replying my emails and i am heading towards consumer court this tuesday.https://www.consumercomplaints.in/new_complaint/