[Resolved] OneAssist Consumer Solutions — reg: kindly deactivate my one assist plan

ramkrishh

from Coimbatore, Tamil Nadu

Address:

Chennai, Tamil Nadu

Hello team,

I am ram kumar from chennai. As suggested by hdfc bank people i have approved your activation for one year plan and paid rs.1899.in that time i am on office so i am not able to clarify my doubts and the one assist person confirm my activation without my clear clarity, i think i have no use of it right now.

I am requesting you to deactivate my plan for now. If anything needed i will activate again some other time.

On 12/09/2018, sum of rs. 1899/- has been deducted from my hdfc credit card to one assist plan. And it has been done so without my prior consent. Seriously, i don't need any such plan now. I am really seeking ways to deactivate it and refund my money sum of rs.1899/. Please deactivate this one assist plan and refund my money asap.

Thank you very much for your understanding.

Regards,
Ram kumar.

Name : ram kumar k

Card ending with : 5900

Relationship no : 5239264

Membership id: [protected]

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Oct 30, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3562047. Your amount 1899/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.