[Resolved] OneAssist Consumer Solutions — Regarding Handset is not working after repairing and I wants market value right know | |||||
Dear Sir/Madam, Sequential details as below- Complaint No.- 1590872 Claim Request no.-970540 Date 05/10/2016. i). Complaint logged on date - 05/10/2016. ii). Handset picked-up on - 22/10/2016 iii). Handset received after repairing but its not repaired and not in working condition on - 02/12/2016 iv). Again complaint logged on - 03/12/2016 v). Many times call's on toll free no.[protected] vi). But it always forward complaint to higher authority and told's that wait for 3 days. vii). I sent written warring complaint by Indian speed post on- 20/12/2016 but your company not reply till now. viii). Complaint received to your company on date 22/12/2016 its mention in acknowledgement which attach in post and I also got a message that your company received my post. ix). I also Complaint logged in IRDA on date - 12/01/2016 but you will not given reply of that also. x). I also taking support from Consumer Forum for justice. xi). Concerned team called me 2 times for re-pickup the handset but not pickup up to till date and concern team is also tells lie every time Note= We have requested to you kindly solve the permanently problem of handset or better option is return the price of handset along with compensate of bed service of your company. Give us your reply ASAP. Now we are stand for court justice in end of January 2017. Thanks in Advance, Yash Verma [protected], [protected] Was this information helpful? | |||||
Feb 25, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Jan 19, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Verma, We are very sorry to hear about your experience and regret the inconvenience caused to you. As per your telephonic conversation with our customer care executive, we have escalated the issue to a higher management and will revert with a solution within 24 hours. Please allow us to have this checked, we will look into this matter and help you with the best we can. Regards Team OneAssist | |||||
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
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