OneAssist Consumer Solutions — Regarding my membership cancellation status

Address:

Mumbai

Dear One assist Team,

I have earlier made multiple request to deactivate my One assist membership, in the past in the Month of 9th August 2020, my earlier request number to cancel my membership was 6893531, i had also received a telephonic and SMS confirmation from one assist team, regarding cancellation of my one assist annual membership plan $ Model, however to my surprise today i got a message from HDFC bank, stating one assist membership fee has been debited from my credit card ending 6603.

The Forceful debit of one assist annual membership fee without my consent from my credit card under such circumstance is highly unprofessional, unethical and illegal. As discussed, today with one assist customer care executive today on [protected], i request you to please immediately initiate refund of one assist annual membership fee which has been illegally debited from my HDFC bank credit card ending with 6603, otherwise i will be forced to report this matter to banking ombudsman and initiate necessary legal action on the concern parties involved .

I look forward to your immediate revert on the refund status of the one assist annual membership fee amount debited illegally on 24th October 2020, from my HDFC card ending with 6603 .

Kindly reach out to me for any kind of further clarification on the above mentioned matter.

Thank you

Regards
Himanshu Agarwal
[protected].