[Resolved] OneAssist Consumer Solutions — Regarding re-pick up and service | |||
Hi Team This is Akbar Basha from Chennai. I am very disappointed with service of this One Assist company. I raised a complaint on 6 December 2016, regarding display damage, they rectify the problem and handover it to me on 10 Jan 2017. Then immediately I notices my 3.5 Audio Jack is not work properly, but it was works well before the service. So I raised the complaint again on 12 Jan 2017, they re-picked up my hand set on 10 Feb 2017. They took more than 25 days to just for re-pick up. After that there is no any proper response from One Assist. I called them so many times, after long hold they just say it's in processing, but they didn't mention in which stage it is. Few Information about my compaints: Mobile Model: MI4 (64GB) My Complaint Service Request number 1740066 Attached copy of re-pick up acknowledgement. Kindly do the needful. Best Regards Akbar Basha [protected] Was this information helpful? | |||
Apr 11, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Mar 07, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Basha, Greetings from OneAssist..! We are very sorry to hear about your experience and regret the inconvenience caused to you. We have forwarded your details to our team and they shall get back to you with an update on your case. Regards Deepali Verified Support Mar 08, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Basha, Greetings from OneAssist..! We've shared the claim status over the call. Hope your query was addressed. Regards Deepali Verified Support Apr 21, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Basha, Greetings from OneAssist..! Our team was trying to call you however it went unanswered to confirm if you have received the handset from our logistic team. Please confirm the same with us. Looking forward to hear from you. Regards Deepali | |||
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
Greetings from OneAssist..!
We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.
Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330.
Deepali
Team OneAssist