[Resolved] OneAssist Consumer Solutions — regarding to the cancellation of my plan | |||
Hello, I have already asked to cancel my existing plan's auto-renewal via oneassist app and also from email. But today i got debited the amount of ₹1899 as auto-renewal of my existing plan from my card without any intimation. What is going on and what is the use of my cancellation request for auto-renewal? How can you debit my account without my knowledge. Please refund my amount as i don't want any protection plan for my credit card. My relationship no 2231291. Was this information helpful? | |||
Jun 21, 2018 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Hi,
Customer care representatives call me and told that the auto-renew was automatic process. We can't do nothing with that as you are not claim the cancellation request at-least 15 days before the auto-renewal date. They offer me with the conversion of 900 rs basic plan and can repay the remaining money.
I told that, I don't want any single rupee back, take my money and cancel the plan. I don't want any one assist protection plan for my card. They immediately accept and do the further process. But when I ask my money back they argue and told some stories with the help of Terms&Conditions.
As your busy schedule, if you didn't notice the One-assist mail(that didn't had a single word of 'auto-renew') you will definitely loss your money.
Really, they are big frauds as they never want to repay your money.
Better change your name as 'OneAssist fraudulent company'.
Customer care representatives call me and told that the auto-renew was automatic process. We can't do nothing with that as you are not claim the cancellation request at-least 15 days before the auto-renewal date. They offer me with the conversion of 900 rs basic plan and can repay the remaining money.
I told that, I don't want any single rupee back, take my money and cancel the plan. I don't want any one assist protection plan for my card. They immediately accept and do the further process. But when I ask my money back they argue and told some stories with the help of Terms&Conditions.
As your busy schedule, if you didn't notice the One-assist mail(that didn't had a single word of 'auto-renew') you will definitely loss your money.
Really, they are big frauds as they never want to repay your money.
Better change your name as 'OneAssist fraudulent company'.
OneAssist Consumer Solutions Customer Care's response, Jun 20, 2018
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
Plan name Enhanced WA privilege single plan, relationship No 1012195
Greetings from OneAssist,
We are sorry for the inconvenience,
As requested by you we have initiated your cancellation process vide service request 3275139. Your refund amount 1899/- will be credited in your account within 5 to 7 working days.
Regards,
Sophia,
Team OneAssist.