[Resolved] OneAssist Consumer Solutions — related to cancellation and refund o[censored]nwanted service | |
I see that you are holding customer bank details and then approaching them with this service offer. And without any proper understanding, misinformed customers (who are from rural population) seem to fall into this trap of subscribing to this service. And then they continue loosing money every year on a service they do not understand or need. As i just came to know, my father is one of them and I learnt that the fee was deducted from his account for two years in a row. And as i understand he has been contacting your customer care multiple times and the refund never got processed. I am shocked to know that you have all the bank/card details as these are not provided by customer. How ethical is this process? And how this is being allowed in first place? Can you look into this account and help address the problem immediately? Service was registered on [protected] Was this information helpful? | |
Mar 3, 2019 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Jan 31, 2019 OneAssist Consumer Solutions Customer Care's response Dear Ravi, Greetings from OneAssist! Apologies for the unpleasant experience you had. Please be informed, we have forwarded your case to the concerned team, they will get back to you shortly. Regards, Devendra, OneAssist, Social Media Team. Verified Support Jan 31, 2019 OneAssist Consumer Solutions Customer Care's response Dear Ravi, Greetings from OneAssist! As per the telephonic conversation. As per the policy you need to cancel membership within 30 days for full refund. Today your refund amount 949/- has been processed. It will take 4 to 5 working days to reflect in your bank account. Appreciate your patience in the interim. Regards, Devendra, OneAssist, Social Media Team. | |
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
As per the link provided (point#6.4) we can cancel services & claim for refund at anytime. Requesting them, they are denying to provide refund & misguiding the customer. I want refund after cancellation of services