[Resolved] OneAssist Consumer Solutions — renewal without intimation

pranay bhakare

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400 059
Website:	www.oneassist.in

Hi,

I'm using hdfc credit card. Without any intimation you have deducted the amount of 1399 from my credit card.

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated.

Kindly cancel this plan and request you to refund the amount of rs:1399. This is unacceptable that you have been repeating the same.
Please deactivate and refund my money asap

Deducted date : 08th november 2017
Name : pranay bhakare
Hdfc credit card no; 5241 81* * 6384
Mobile no [protected]
Email id: [protected]@gmail.com

Was this information helpful?

No (0)

Yes (0)

Jan 13, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2017

OneAssist Consumer Solutions Customer Care's response Dear Pranay,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2616280 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.