[Resolved] OneAssist Consumer Solutions — repair service not done

Narendra Bej

from Delhi, Delhi

Address:	122024
Website:	www.oneassist.in

Hello
I have done a request on 26.5.2017 service request no. "device claim - service request #2018458" they return my phone by saying it has been repaired. On 6th july 2017. But after 2 days again my phone having network issue. So i again make a request to re-pick up on dt:- 9th july 2017 after that every alternative day i am following up them by call and mail but still there is no responce from the company. Every time i got the same answer that "it will be pickup by 1 working day, 2 working day" but it never happen till date. Plz help me out from this.

Resister mobile no. +91-[protected]
Mail id:- bej. [protected]@gmail.com

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Aug 28, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2017

OneAssist Consumer Solutions Customer Care's response Dear Narendra,

Greetings from OneAssist..!

We are sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they will get in touch with you shortly for the same.

We appreciate your patience in the interim.

Regards

Deepika

Team OneAssist

Verified Support

Jul 28, 2017

OneAssist Consumer Solutions Customer Care's response Dear Narendra,

Greetings from OneAssist..!

As conveyed to you, we have arranged the re-pick for the unrepaired handset and our team will contact you for the same.

Regards,

Team OneAssist

Verified Support

Sep 11, 2017

OneAssist Consumer Solutions Customer Care's response Dear Narendra,

Greetings from OneAssist..!

As per our records, we have already delivered the handset to you which was sent for repair again.

Do let us know if you need any further help.

Regards,

Team OneAssist