[Resolved] OneAssist Consumer Solutions — request to cancellation of oneassist plan and refund | |
I had got a phone call from one assist plan.He explained about their scheme.At that time they did not tell about their charges.I did not agree to take the plan.I did not give my bank account to him.After somedays. I received a sms from ICICI bank that rs 1899/- has been deducted from my bank account to OneAssist plan without my permission.I have visited ICICI branch many times for cancellation but to no avail.Due to cyclone fani in odisha internet and electri supply was stopped from 2nd may to 10th may.So i am not able to lodge complain. Please deactivate and refund my money asap. Date of incident - 11.04.19 Relationship number - 6713619 Was this information helpful? | |
Jun 19, 2019 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support May 16, 2019 OneAssist Consumer Solutions Customer Care's response Dear Banlata, Greetings from OneAssist!!! We are sorry to see you go. We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund. We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused. Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query. We appreciate your patience in the interim. Regards Team OneAssist | |
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (339969) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team